Cloud and on-premises business VoIP phones built around your workplace.
Cloud voice options for less than $15/month per extension, plus on-premises deployments, compatible SIP handset reuse, and local support from Fraser Valley IT.
Choose the handsets that fit your business.
Fraser Valley IT Voice supports a wide range of equipment, allowing us to build a phone system around the way your business works. We can integrate many existing VoIP devices or provide new desktop and cordless phones, DECT handsets, Paging/Intercom, door intercoms, analog telephone adapters (ATAs), and other SIP-compatible devices.
Use the equipment you already have where it makes sense, and upgrade or expand as your business grows.
Fraser Valley IT Voice business phone solutions include:
Flexible tools for professional call handling, mobile work, multiple locations, and day-to-day system management.
- Desk & Cordless Phone Support Support for compatible desk phones, cordless DECT handsets, conference phones, and other SIP devices.
- Mobile, Desktop & Web Apps Make and receive business calls from your computer, smartphone, tablet, or web browser using your business extension.
- Auto Attendants & Call Menus Professionally route callers with customizable greetings and menu options such as “Press 1 for Sales” or “Press 2 for Support.”
- Ring Groups & Call Queues Route incoming calls to teams, departments, or groups of employees with flexible ringing strategies and queue options.
- Business Hours & Holiday Routing Automatically change call handling based on business hours, holidays, weekends, or custom schedules.
- Advanced Call Flow Controls Build customized call routing for departments, locations, after-hours service, overflow calls, emergency scenarios, and other business requirements.
- Call Forwarding & Simultaneous Ringing Forward calls to another extension, mobile phone, external number, or multiple devices at the same time.
- System-Wide Available / Away Modes Quickly switch the entire phone system between normal, away, after-hours, or other predefined routing modes.
- Voicemail-to-Email Receive voicemail messages directly in your email inbox as audio attachments.
- Voicemail Transcription Have voicemail messages automatically converted to text for faster review.
- Call Recording Record inbound or outbound calls where required, with configurable recording options based on users, departments, or call flows.
- Call Blocking & Filtering Block unwanted callers, nuisance numbers, or specific calling patterns.
- Fax Support - Physical & Email-Based Support for compatible traditional fax machines as well as electronic fax delivery and sending through email.
- Multi-Location Phone Systems Connect multiple offices, remote employees, and locations under one unified phone system with internal extension dialing.
- Free Service Extensions Create internal-only extensions for devices or service accounts that do not require inbound or outbound PSTN calling.
- WebRTC Calling Make and receive calls directly through supported web browsers without requiring a traditional desk phone or dedicated desktop application.
- Single Sign-On (SSO) Simplify user access by integrating supported applications with centralized identity and Single Sign-On.
- Administration & Ongoing Support Included Fraser Valley IT handles routine administration, user changes, extensions, call routing updates, troubleshooting, and general phone system support.
Your business extension, right in your browser.
Make and receive calls from a supported web browser without installing a traditional desktop application. WebPhone is a convenient option for remote employees, shared workspaces, hot desks, and teams that need flexible access to their business phone.
- Browser-based calling
- Familiar dial pad
- Contacts and call history
- Audio and video where supported
Make visitor access part of your communications system.
Connect your entrance to the people who need to answer it, whether they are at a desk, on a mobile device, or working remotely.
Fraser Valley IT supplies and supports IP intercoms for professional door entry and building communications. We can integrate an intercom with your phone system so calls are handled just like any other extension.
Explore certified 2N intercom installation for commercial and apartment properties, with retrofits, remote answering, time-of-day call flows, a self-management portal, and support included in the monthly agreement.
Reliable cordless calling where your team works.
Give mobile staff the freedom to take business calls throughout your office, warehouse, or facility.
DECT handset solutions provide dependable cordless coverage without relying on congested Wi-Fi. We can plan handset placement and coverage, configure users and call routing, and provide ongoing support as your needs change.
Keep compatible Mitel phones as you modernize.
Compare cloud hosting, an on-premises PBX, or a staged migration around your existing equipment and calling needs.
Mitel completed its financial restructuring in June 2025. If you are reviewing your phone system, Fraser Valley IT can assess your current support, licences, handset models and SIP firmware before recommending changes, see the Mitel migration options and assessment.
- Keep the current platform and improve its support plan
- Move to a customer hosted on-premises VoIP system
- Move to a cloud hosted business phone system
- Retain compatible Mitel SIP handsets
- Replace only phones that cannot meet your requirements
- Transition users and sites in stages
We map extensions, numbers, auto attendants, queues, paging, intercoms, analog devices and business hours. Then we test a representative handset for registration, transfer, BLF, voicemail and other required functions. Compatibility and features depend on the model, firmware and destination platform.
Migrate your current communications environment.
Talk to Fraser Valley IT about a new system, an existing VoIP environment, supported handsets, or Mitel migration options.
Book a consultation