IT Support for Nursing & Care Services

IT support for in-home nursing teams and care facilities.

Keep your office and visiting care teams connected with supported devices, secure accounts, and reliable communications. We also support the specialist systems and infrastructure used by nursing homes, assisted living, and senior care facilities.

Book a consultation

Technology for in-home nursing care services

Support the people coordinating visits and the nursing teams working in clients' homes.

Fraser Valley IT helps in-home nursing providers manage the business technology behind their service. We review how office staff and visiting teams access approved applications, use work devices, and stay in touch throughout the day.

Office and care coordination

Support office workstations, Microsoft 365, printing, and access to your chosen scheduling and administrative applications. Coordinate application-specific issues with the responsible software provider.

Secure access for visiting teams

Set up individual staff accounts, appropriate permissions, and supported remote access. Plan onboarding, role changes, and departures so access follows the people who need it.

Calls and team communications

Plan office phone routing, mobile destinations, voicemail, and after-hours handling around your service hours. Document how calls reach the right team when staff are away from the office.

Managed devices for visiting and on-site staff

One device management plan for field teams, office users, and shared equipment.

Mobile device management (MDM) helps organize supported Android phones and tablets. Plan enrollment, approved applications, configuration policies, updates, and device handover around the way your staff work.

For devices assigned to a dedicated task, configure supported lockdown controls to restrict unrelated apps and settings. Confirm the available controls against your hardware, Android version, and management platform, then test the applications staff need before rollout.

Keep an equipment inventory and agree how lost, faulty, or replacement devices are reported and handled, whether staff work across clients' homes or share devices between facility shifts.

Specialist support for nursing and care facilities

Bring facility communications, alert workflows, and location systems into a clear support plan.

For nursing homes, assisted living, and senior care facilities, we review installed systems, staff responsibilities, and the supporting IT connections. Agree maintenance windows and acceptance checks around your facility's operations.

Certified Jeron & JNL QUANTUM support

Fraser Valley IT provides certified support for Jeron and JNL QUANTUM systems. We troubleshoot reported issues, review configurations, and coordinate agreed system changes with your facility team. Document dependencies and support contacts for ongoing maintenance.

Alert management platforms

Support the platform and IT connections behind your alert workflows. Review destinations, staff device access, and escalation arrangements, then test alert delivery against the facility's response procedures. Coordinate supported integrations with the relevant system vendors.

Wander management & RTLS

Implement wander management with real-time location systems (RTLS), giving authorized staff location data for enrolled residents within configured coverage areas. Plan zones, tags or devices, and supported alert connections; test location updates and delivery before handover. Document maintenance and fault reporting to support established care procedures.

Reception calling, department phone routing, and compatible intercoms can be included in the facility plan. Explore intercom installation.

Wi-Fi planning and installation

Reliable connectivity for your nursing service office or care facility.

Assess coverage, capacity, and device requirements before choosing access-point locations. For care facilities, include agreed staff work areas, resident spaces, corridors, common rooms, and outdoor areas in the coverage plan.

Separate operational networks from resident and visitor access where required. After installation, check device connectivity in the agreed work areas and document the network for ongoing support.

Local support built around your care service

Serving in-home nursing providers and care facilities across the Fraser Valley and Greater Vancouver.

Work with a local technology partner in Langley, Surrey, Abbotsford, Chilliwack, Maple Ridge, Pitt Meadows, Coquitlam, Port Coquitlam, Burnaby, and New Westminster.

Start with a review of your staff roles, devices, applications, and recurring problems. Agree priorities and introduce changes around visits, shifts, and office hours, with clear support responsibilities and documentation.

A tailored monthly agreement can cover ongoing IT support, endpoint protection, account administration, backups, and recovery planning. Installation and migration projects can be scoped separately, with specialist application requirements coordinated with their providers.

Let’s plan IT for your nursing service.

Tell us about your in-home care team or facility, the systems you use, and the issues you want to resolve.

Book a consultation